Privacy Policy - Elevate Me

1. Introduction

Welcome to Elevate Me. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application. We are committed to safeguarding your privacy and handling your data with transparency and security.

2. Information We Collect

We collect only the minimum information necessary to operate the app:

• Email Address and Authentication Credentials: Used solely for user authentication and secure access to the system. Passwords are never stored in plain text. They are securely hashed using industry-standard hashing algorithms before storage. We do not share this information with any third party.
• Elevator Usage Data: Includes elevator status, floor requests, and operational data generated by the elevator system. This data is used only to provide the elevator control service.
• We do NOT collect: Location data, contacts, photos, microphone, or any other sensitive personal information.

3. App Permissions Required

To function properly, the app requires the following permissions:

• Internet / Wi-Fi: To connect to the elevator control system.

We do not request any additional permissions such as camera, microphone, or GPS location.

4. How We Use Your Data

We use the collected data exclusively for:

• Secure user authentication and login.
• Providing elevator call services from your mobile device.
• Monitoring elevator usage (for admin users) to manage building residents.
• Improving app performance and fixing technical issues.

5. Data Sharing with Third Parties

We do NOT share, sell, or rent your data to any third party. Your data is used only to provide the application's services and is processed through our secure systems.

6. Data Security

We implement strong security measures to protect your data, including:

• Password Hashing: Passwords are securely hashed using industry-standard hashing algorithms before storage.
• Encrypted Transmission: All data exchanged between the app and our systems is encrypted using industry-standard protocols.
• Access Controls: Strict access controls are enforced to prevent unauthorized access to user data.

7. Data Retention

We retain your account information (email and hashed password) as long as your account is active. If you delete your account, all associated data will be permanently removed from our systems within 30 days.

8. Children's Privacy

Elevate Me is not directed at children under the age of 13. We do not knowingly collect any personal information from children. If we discover that we have inadvertently collected data from a child, we will delete it immediately.

9. Your Rights

You have the right to:

• Request deletion of your account and personal data at any time.
• Request correction of any inaccurate information.
• Inquire about the data we hold about you.

To exercise any of these rights, please contact us using the email provided below.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any significant changes will be notified through the app or via email. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

• Email: support@engnexs.com

12. How to Delete Your Account

If you wish to delete your Elevate Me account and all associated data, please follow these steps:

1. Send an email to support@engnexs.com with the subject: "Delete My Account".
2. Include your registered email address in the message.
3. We will process your request and permanently delete your account within 30 days.

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